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This provisional policy was revised on July 18, 2007 in accordance with the Alliance of Information & Referral Systems (AIRS) Standards for Professional Information and Referral Services, Section II, Standard 5.
To be included in the North Dakota 2-1-1 ND Database, an Organization or Individual Service Provider must first meet ALL THREE of the following GENERAL TERMS OF INCLUSION:
GENERAL TERMS OF INCLUSION - Provides a health or human service for residents of North Dakota.
- Is licensed or certified, when applicable.
- Has a consistently available contact person, location, and telephone number. Access through an answering machine is acceptable.
ENTITIES ELIGIBLE FOR INCLUSION
The following entities are eligible for inclusion provided they meet all three general terms above:
- North Dakota’s municipal and state agencies and commissions, as well as selected federal agencies, which provide services to the general public or small businesses.
- Private non-profit organizations considered charitable and/or educational.
- Specialized information sources that maintain current and accurate information about agencies such as nursing homes, residential care homes, subsidized housing locations, licensed and registered child care providers, physicians, dentists, and lawyers. North Dakota 2-1-1 ND will not duplicate the maintenance of this information.
- Churches, service organizations, and civic groups that offer a service to the community at large.
- Organizations that are not eligible for 501(c)3 status, but meet all state licensing requirements, including (but not limited to) hospitals, health clinics, home health care agencies, chemical dependency treatment programs, community counseling agencies and individual mental health professionals, some of which offer a sliding fee scale or reduced fee.
- Educational organizations within North Dakota including (but not limited to) early education providers, grade schools, public high schools, school districts and boards of education, and private schools that may also serve children or youth with disabilities or behavioral/emotional disorders.
- Out-of-state entities near the North Dakota border that offer essential services whose services are more accessible to residents than the equivalent services offered within North Dakota.
ORGANIZATIONS OR SERVICES INCLUDED AT THE DISCRETION OF THE DATABASE MANAGER
The following entities are eligible for inclusion at the discretion of the database manager provided they meet the general terms of inclusion above:
- For-profit organizations or individual proprietors, providing services not adequately available from the non-profit sector or offering free services or services with a sliding fee scale. Examples include (but are not limited to) board and care facilities, sober houses, and companies that modify vehicles for people with disabilities.
- Community and self-help support groups that are free or charge a low fee to cover refreshments, for example.
- Certain national organizations that provide services that are not adequately available through North Dakota organizations; for example, the National Runaway Hotline and the National Organization for Rare Disorders.
ORGANIZATIONS OR SERVICES EXCLUDED FROM THE DATABASE
- Services which are available only to members of a certain group or affiliation. For example, counseling available to a church's parishioners only.
- Any organization which promotes or delivers illegal services.
DISCLAIMER
Although this policy indicates what agencies and services are eligible for inclusion in the database, North Dakota 2-1-1 ND reserves the right to prioritize and limit entry. Inclusion does not imply endorsement and omission does not indicate disapproval.
Information provided by organizations and individual service providers and included in the North Dakota 2-1-1 ND database will be made available to the general public in various formats, including telephone information and referral, an online searchable database (website) of services and printed materials.
Guidelines for Review, Appeal, and Elimination from Database
- If an organization/agency submits an application and is determined to be ineligible to be listed within the 2-1-1 ND database, the Database Resource Specialist will respond with an explanation
- 2-1-1 ND has the right to eliminate a program/organization for failing to update their record annually
- 2-1-1 ND has the right to eliminate a program/organization when it is determined that the program is not in compliance with federal, state, or local laws
For more information about any aspect of the North Dakota 2-1-1 ND Database, contact:
Sharon Brennise/2-1-1 ND
523 N 4th Street
Bismarck ND 58502-4106
(701) 255-3692
(800) 472-2911
sbrennise@mhand.org |
